Returns

Noveled Leather | every bag tells a story
Returns & Refund Policy
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Returns

If you would like to return your purchase, send it back hassle free up to 30 days after purchase for refund or exchange eligibility. We send return labels to the email account used to purchase. Note: Returned items are subject to a 10% restocking fee7 days after date of purchase, we prorate refunds each week at a rate of 15% up to 30 days. We do not accept returns on custom orders.

For return eligibility items must be free of damage to include but not limited to tears, scratches, stains, or unusual odors. This agreement covers manufactured damage. To complete your return, please include your receipt inside the packaging before you mail and ensure all items are secure, packaged, and taped before mailing in the Noveled box provided.

Contact us to begin. 


Refunds (if applicable)

Once we receive your return after inspection, we will begin the refund process and notify you immediately via email. If there are any issues, we notify you via email. 

After approval, your refund will post automatically to your credit card or original method of payment within 2-10 business days depending on your bank account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and processing time.

Then contact your credit card company. It may take some time before your refund officially posts.
Next contact your bank. There is often some processing time before a refund posts.
If you have completed this process and still have not received your refund, please contact us at contact@noveledleather.com and we will be more than happy to help.

Sale items (if applicable)
We only refund regular priced items, unfortunately, we do not refund sale items.

Exchanges (if applicable) 
Exchanges can only apply to similar cost items. Our restocking fee applies. Please use our contact form to begin the process. 

Gift Returns
If marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will apply a gift credit to your account. Aforementioned return policy applies.

If the buyer did not mark the item as a gift when purchased, or the gift giver had the order shipped to themselves, we will notify the gift giver about the return and refund to their original payment method. Aforementioned return policy applies.

 

Shipping

Mail returns to: Noveled Leather LLC, 6324 N Chatham Ave #133. Kansas City, Missouri 64151.

We send return labels to the email account used to purchase and refund your shipping costs to the original method of payment (if applicable).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you assume responsibility for shipping (if applicable), please use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item and sadly can not refund lost items.

Note: There are certain situations where we only grant partial refunds. (If applicable). Handbags with obvious signs of use, any item not in its original condition, damaged, missing parts for reasons not because of our error, or any items returned 31 days after purchase.
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